Liaison office for complaints and consultation

The JBATA has a liaison office that manages consultation, inquiries, public opinion, and complaints in relation to the JBA TIBOR.
The contact information and office hours are as follows:

　By phone: +81-3-6267-7386
　Via email: contact＠jbatibor.or.jp
　By mail: 3-1, Marunouchi 1-chome, Chiyoda-ku, Tokyo 100-0005

　Office hours:
　Monday to Friday (excluding holidays and bank holidays)
　9:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.(JST)

• ※Please replace double-byte "＠" in the above e-mail address with one-byte "@" when you send us an e-mail.
• ※Please note that the JBA TIBOR rates are published through the information providers and this office is not responsible for any inquiries concerning the JBA TIBOR rates themselves.
• ※We would also like to seek your understanding that the conversations are recorded for accurate understanding of complaints and consultation from users.